FREQUENTLY ASKED QUESTIONS
What is the best way to order a cake from L'Atelier?
Ordering a cake from L'Atelier Bakery is such a seamless experience.
PRE-DESIGNED CAKES: Simply browse through, click on your desired cake design, select your size preference and your desired flavor. Proceed to add to cart, fill out your info (zip code and delivery/pickup date). Checkout to submit your order!
For Custom Cakes, see below.
Craving just a slice or two? Order a Discovery or Tasting box.
How far in advance should I place my order?
- All cake orders need to be placed at least 10 days before the desired pickup or delivery date;
- Tasting Sets need an average lead time of 7 days;
- For our other Signature Desserts, we recommend placing your order at least 3 days ahead to ensure availability.
Please note that we do book up ahead of time, so availability can be pretty limited.
What is your pickup process?
Because we're currently running the show from home sweet home, our exact pickup location isn't disclosed online.
The address provided on our website and during Checkout is a very close approximation given to help you estimate and plan accordingly (walking distance from the exact pickup location).
Once your order is ready for pickup, an email containing the exact address will be sent to you.
Please let us know when you have arrived and we will bring you your delicious baked goods!
Life happens. If you're running late just text us at 703-828-7198.
How can I request a custom cake design?
You can request a custom cake by filling out and submitting this form: Custom Cake Inquiry
Do you deliver?
Yes, we offer Local Delivery (within 20mi of Tysons Corner 22102). Delivery prices vary from $15-$40 depending on your location.
No minimum order required!
What is your cancellation & refund policy?
At L'Atelier Bakery, we strive to provide our customers with the highest quality products and services. We understand that plans may change, and sometimes cancellations are necessary. Below is our cancellation and refund policy for all orders placed at L'Atelier:
Cancellation Time-frame:
- Custom cake orders must be cancelled at least 15 days before the scheduled pickup date to be eligible for a refund.
- Other baked goods must be cancelled at least 7 days before the scheduled pickup or delivery date.
Please note that no refund will be issued if a cancellation is made within the 7 or 15-day window prior to the pickup date.
More on our cancellation & refund policy here
How should I consume your baked goods for optimal freshness?
Cakes & Cupcakes should always be consumed at room temperature. You may take it out of the fridge at least 1hr before you're ready to enjoy. Leftovers can be stored in the original cake box or in an airtight container then kept in the refrigerator for up to 3-7 days (cakes with edible flowers need to be consumed within 2 days of reception).
Madeleines can be stored in their original box or in an airtight container in the fridge or at room temperature for up to 2 days.
How do I inquiry about job opportunities or collaborations with your bakery?
We're so flattered by your interest in L'Atelier! Please reach out to us at info@latelierbakery.com and or fill out this form