Frequently Asked Questions
What is the best way to order a cake from L'Atelier?
Ordering a cake from L'Atelier Bakery is such a seamless experience.
PRE-DESIGNED CAKES: Simply browse through, click on your desired cake design, select your size preference and your desired flavor. Proceed to add to cart, fill out your info (zip code and delivery/pickup date). Checkout to submit your order!
For Custom or Wedding Cakes, see below.
Craving just a slice or two? Order a Tasting set.
How far in advance should I place my order?
- All cake orders need to be placed at least 10 days before the desired pickup or delivery date;
- Wedding cakes require at least 2 months lead-time or advance notice.
- For Tasting Sets and our other Signature Desserts, we recommend placing your order at least 2 days ahead to ensure availability.
Please note that we do tend to book up ahead of time, so availability can be pretty limited even when placing an order during those timeframes.
What is your pickup process?
We will send you a text or email with the exact pickup address and instructions a day before your scheduled pickup date.
Please keep in mind that we are located on a HIGH FLOOR and you will have to take a few STAIRS (2 flights) to come up and grab your order from our pickup shelf.
Refer to our Pickup & Delivery Policy for more information.
How can I request a custom cake design?
You can request a custom cake by filling out and submitting this form: Custom Cake Inquiry
Do you deliver?
Yes, we offer Local Delivery (within 20mi of McLean, 22101). Delivery prices vary from $15-$50+ depending on your location and order size.
For weddings and/or catering orders, we offer Delivery for up to 50 miles from our location in McLean 22101.
What is your cancellation & refund policy?
At L'Atelier Bakery, we strive to provide our customers with the highest quality products and services. We understand that plans may change, and sometimes cancellations are necessary. Below is our cancellation and refund policy for all orders placed at L'Atelier:
Cancellation Time-frame:
- Custom cake orders must be cancelled at least 15 days before the scheduled pickup date to be eligible for a refund.
- Other baked goods must be cancelled at least 7 days before the scheduled pickup or delivery date.
Please note that no refund will be issued if a cancellation is made within the 7 or 15-day window prior to the pickup date.
More on our cancellation & refund policy here
I don't see my desired delivery/pickup date available. What does that mean?
It means we are either booked up or unavailable/closed on that date. Please reach out directly to us to see if we can make an exception!
How should I consume your baked goods for optimal freshness?
Cakes & Cupcakes should always be consumed at room temperature. You may take it out of the fridge at least 1hr before you're ready to enjoy. Leftovers can be stored in the original cake box or in an airtight container then kept in the refrigerator for up to 3-7 days (cakes with edible flowers need to be consumed within 2 days of reception).
Madeleines and Basque Cheesecakes can be stored in their original box or in an airtight container in the fridge or at room temperature for up to 2 days.
more at cake care and storage tips
How do I inquiry about job opportunities or collaborations with your bakery?
We're so flattered by your interest in L'Atelier! Please reach out to us at info@latelierbakery.com and or fill out this form